Muhammed Sulaiman

Applied AI governance frameworks to a client-style engagement, owning the deliverable lifecycle from kickoff to final delivery across six sprints.

• Performed an AI tool inventory and third-party risk assessment, identifying high-risk usage patterns including PII entered into public LLMs and unverified health claims in marketing copy.
• Drafted an AI Governance Policy, Acceptable Use Policy, Tool Evaluation Checklist, and Incident Report workflow, mapping controls across the EU AI Act and US sector regulations (HIPAA, FTC, FDA, EEOC/Title VII).

Leads partner-facing digital platform delivery, ensuring accountability, risk mitigation, and oversight across multi-stakeholder settings.

• Performed an AI tool inventory and third-party risk assessment, identifying high-risk usage patterns — PII entered into public LLMs, unverified health claims in marketing copy — and recommending tiered mitigations.
• Architected a structured release governance cadence, reducing unplanned incidents and driving a 30% uplift in partner trust through transparent deployment accountability.
• Instituted a daily risk triage and defect governance forum with partners, embedding a culture of proactive risk management.
• Led structured root-cause analysis programmes following adverse events — a 50% reduction in systemic defects and a 10% rise in customer satisfaction.

Led ethical digital transformation in claims fulfilment and data automation, overseeing AI-adjacent platform delivery in a regulated insurance environment.

• Governed the end-to-end rollout of the Esure Flex automation platform, reducing claims processing time by 40% within regulatory boundaries.
• Orchestrated 5 mandatory system integrations for a Salesforce CRM implementation, applying technical governance and data integrity controls at each point.
• Established ethical delivery standards and psychological safety protocols that improved team morale by 40%.
• Implemented Agile governance practices that accelerated team velocity by 50% and cut project delays by 15% within 6 months.

Led privacy-focused Freemium platform delivery, ensuring security and compliance throughout the product lifecycle.

• Validated privacy and security assumptions through Proof-of-Concept governance with Architecture and Security teams, improving compliance and delivery efficiency.
• Led risk scoring with executives, translating technical findings into business recommendations that cut liability and enhanced competitiveness.
• Guided Product Owners on ethical backlog prioritisation, aligning features to both user and organisational needs.
• Managed multi-team dependency governance and data-contract alignment across PI iterations.

Led delivery governance across two onsite and one remote team on a large-scale transformation focused on security, identity management, and regulatory compliance.

• Partnered with the Security team to define and govern IAM requirements across the full user lifecycle.
• Introduced SonarCloud code-quality governance, establishing measurable standards for test coverage and integrity.
• Configured and automated the CI/CD pipeline with embedded compliance checkpoints.